Enquiry Type	Phone Number / Email	Hours
Allianz New Zealand	0800 500 115 or info_nz@allianz.co.nz	8.30am - 5.00pm weekdays
Club Marine New Zealand	0800 88 2582 or nzclub@clubmarine.co.nz	8.30am - 5.00pm weekdays
Hunter Premium Funding New Zealand Ltd	0800 473 000 or kerryj@hpf.co.nz	8.30am - 5.00pm weekdays
After hours emergency claims assistance (Cunningham Lindsey)	0800 800 270	24 hours, 7 days
Car and building glass replacement (Smith and Smith NZ)	0800 80 90 80	24 hours, 7 days

Postal Address

P O Box 794, Auckland

What happens if you have a complaint?

Disputes are not an everyday occurrence at Allianz; we strive to do things the right way.
Sometimes though, differences do occur, and when this happens, our aim is to resolve them as amicably and quickly as possible.

Allianz is a signatory to and participates in the Fair Insurance Code.

If you make a complaint to us, we will:

• Acknowledge receipt of your complaint within three working days and commence an investigation.
• Send you written advice within 10 working days about the progress or outcome of your complaint.
• Send you written advice if we are unable to resolve the complaint to your satisfaction or within two months, and advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.

Financial Services Complaints Limited is an independent approved disputes resolution scheme and its services are free of charge to complainants. Some complaints and disputes are not covered and they will tell you if this is the case.

To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website - http://www.fscl.org.nz/ or you can contact them as follows:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
Freephone: 0800 347 257
Email: info@fscl.org.nz