PLEASE REFER ALL TRAVEL RELATED ENQUIRIES TO ALLIANZ PARTNERS VIA THEIR CONTACT DETAILS BELOW
P: 0800 500 115
P: 0800 888 2582
P: 0800 473 000
P O Box 90184 Victoria St West Auckland 1142
P: +64 09 354 2923
Allianz Assistance / Travel Insurance Event Insurance / Student Insurance
P: 0800 630 117 or
P: +64 9 486 0048
P: +64 9 354 2913
P O Box 515 Auckland
Postal AddressP O Box 794, Auckland
What happens if you have a complaint?
In the event you are dissatisfied with our products or services, we aim to resolve any disagreements as amicably and as quickly as possible.
Allianz is a signatory to and participates in the Fair Insurance Code.
If you make a complaint to us, we will:
- Acknowledge receipt of your complaint within three working days and commence an investigation.
- Send you written advice within 10 working days about the progress or outcome of your complaint.
- Send you written advice if we are unable to resolve the complaint to your satisfaction or within two months, and advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.
To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website - http://www.fscl.org.nz/ or you can contact them as follows:
Financial Services Complaints Limited
PO Box 5967
Freephone: 0800 347 257
Allianz New Zealand is a member of the Insurance Council of New Zealand and supports the Fair Insurance Code.