Contact Us

Enquiry TypeEntityPhone Number / EmailHours
Property or Motor InsuranceAllianz New Zealand0800 500 115 or
8.30am - 5.00pm weekdays
After hours emergency Property or Motor claims assistance
Allianz New Zealand0800 800 270 24 hours, 7 days
Car and building glass replacement (Smith and Smith NZ) Allianz New Zealand0800 80 90 80 24 hours, 7 days
PleasurecraftClub Marine New Zealand0800 88 2582 or
8.30am - 5.00pm weekdays
Travel Insurance
Student Safe
Event Insurance
Allianz Partners
Allianz Global Assistance
0800 630 117
8.30am - 5.00pm weekdays
Premium Funding Hunter Premium Funding 0800 473 000 or
8.30am - 5.00pm
Agriculture, Forestry, Fruit Primacy Underwriting Management Ltd09 354 2923
8.30am - 5.00pm
Trade Credit
Surety Bonds
Euler Hermes New Zealand Ltd09 354 2913
8.30am - 5.00pm
International Corporate
Allianz Global Corporate & Specialty0800 500 115
8.30am - 5.00pm
Marine Cargo
Commercial Hull
Allianz Marine & Transit09 354 2979
8.30am - 5.00pm

Postal Address

P O Box 794, Auckland

Physical Address

Level 11, Tower 1, 205 Queen Street, Auckland, 1010





Fraud Reporting

To report suspected fraud please click here.

What happens if you have a complaint?

Disputes are not an everyday occurrence at Allianz; we strive to do things the right way.
Sometimes though, differences do occur, and when this happens, our aim is to resolve them as amicably and quickly as possible.

Allianz is a signatory to and participates in the Fair Insurance Code.

If you make a complaint to us, we will:
  • Acknowledge receipt of your complaint within three working days and commence an investigation.
  • Send you written advice within 10 working days about the progress or outcome of your complaint.
  • Send you written advice if we are unable to resolve the complaint to your satisfaction or within two months, and advise you about Financial Services Complaints Limited (“FSCL”), an approved independent external disputes resolution scheme.
Financial Services Complaints Limited is an independent approved disputes resolution scheme and its services are free of charge to complainants. Some complaints and disputes are not covered and they will tell you if this is the case.

To find out more about the role of FSCL and FSCL's Terms of Reference, refer to FSCL's website - or you can contact them as follows:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
Freephone: 0800 347 257

Allianz New Zealand is a member of the Insurance Council of New Zealand and supports the Fair Insurance Code.